EU consumers show growing demand for cross-border online shopping, new survey reveals

The 2017 edition of the Consumer Conditions Scoreboard shows that more and more EU consumers are shopping online and that their trust in e-commerce has increased, in particular in buying online from other EU countries. For retailers, however, the Scoreboard shows that many are still reluctant to expand their online activities and continue to have Read more about EU consumers show growing demand for cross-border online shopping, new survey reveals[…]

Businesses’ presence on the internet in the EU, 2016

In the last 15 years, the internet has redefined the output of traditional broadcast media — television and radio — as well as print media, such as magazines and newspapers. It offers a number of new or extended services, particularly in marketing and advertising. However, while around three-quarters of enterprises located in the European Union Read more about Businesses’ presence on the internet in the EU, 2016[…]

The Droids Shoppers Are Looking For

With the explosion in e-commerce and no questions asked returns policies, retailers are having to cope with as much as half their orders coming straight back. Now, an army of robots are being put to work to make the re-integration of unwanted stock as simple and efficient as possible. Return item handling costs are typically Read more about The Droids Shoppers Are Looking For[…]

From geo-blocking to cloud computing: Parliament’s guide to the digital age

Every day 315 million Europeans use the internet, but challenges still remain for consumers and companies alike. The European Commission presented its strategy for a digital single market in 2015. In addition Parliament and the Council agreed to ban roaming fees in 2017 and guarantee equal treatment for all internet traffic. On 25 May MEPs Read more about From geo-blocking to cloud computing: Parliament’s guide to the digital age[…]

Antitrust: e-commerce sector inquiry finds geo-blocking is widespread throughout EU

Initial findings from the Commission’s e-commerce sector inquiry show that geo-blocking is widespread in the EU. This is partly due to unilateral decisions by companies not to sell abroad but also contractual barriers set up by companies preventing consumers from shopping online across EU borders. The European Commission has published initial findings on the prevalence Read more about Antitrust: e-commerce sector inquiry finds geo-blocking is widespread throughout EU[…]

Stop geo-blocking and boost e-commerce and digital innovation

Geo-blocking consumers’ online access to goods and services on the basis of their IP address, postal address or the country of issue of credit cards is unjustified and it must stop, says Parliament in a resolution voted on Tuesday. MEPs want Europe to seize the opportunities opened up by new technologies, such as Big Data, Read more about Stop geo-blocking and boost e-commerce and digital innovation[…]