Artificial Intelligence coach to improve customer service skills

Researchers from Temple University, Sichuan University, and Fudan University published a new paper in the Journal of Marketing that explores the growing use of AI to coach sales agents to determine if there are any caveats that inhibit the effective use of this technology. The study forthcoming, in the the Journal of Marketing, is titled “Artificial Intelligence (AI) Read more about Artificial Intelligence coach to improve customer service skills[…]