(English) Best-in-class enterprise speech technology enables path forward to better customer interactions

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Interactions, LLC, a leader in speech and natural language technology, today introduced CuroTM Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to modernize customer care interactions. Curo Speech enables enterprises to incorporate world-class speech technology into their voice-based customer service channels, providing a direct path to multichannel and enhanced care offerings to support customer interactions.

STEA 2013-new“Interactions is focused on providing practical and extensible conversational solutions that address the demands of businesses today, and in the future,” said Mike Iacobucci, CEO of Interactions. “In a market that has been largely without choice, Curo Speech delivers a customer interaction option that meets the needs of the growing enterprise.”

Curo Speech is a comprehensive solution for automated voice recognition and text-to-speech applications. Designed to move businesses past dated Interactive Voice Response (IVR) infrastructures in place today, Curo Speech leverages the technology of Interactions’ recently acquired AT&T WatsonSM platform (now Curo Speech and Language Platform). Its best-in-class technology is built on decades of applied research and incorporates the latest advances in machine learning and deep neural networks. Curo Speech utilizes the most advanced methods to provide exceptional speech recognition accuracy and natural language processing.

Unique to the industry, Curo Speech is part of a single unified speech and language platform, priced to disrupt the market, making it cost-effective to incorporate modern customer care solutions. The company has plans to release additional capabilities and products that will enable businesses to seamlessly integrate intent classification for self-service solutions, and support for digital channels including web chat and texting-based customer care.

Curo Speech is available for purchase both directly from Interactions and through its partner network, which includes Value Added Solutions Providers (VASPs), Resellers and Alliance partners. Through this distribution model, Interactions seeks to help businesses advance their customer care services.

Iacobucci added: “Speech recognition and artificial intelligence are the future of enterprise customer care, and we’re enabling a path forward.”

For more information on Curo Speech, please visit www.interactions.com/curospeech.

About Interactions

Interactions is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey and New York. For more information, visit www.interactions.com.

Source: Interactions