European Customer Centricity Awards

The European Customer Centricity Awards will be hosted in Budapest, Hungary showcasing truly customer centric organizations across Europe.

Run by ARCET Global which was founded by the team that has successfully ran Awards programmes since 2014. The previous organisation executed over 15 Awards over 5 different programmes throughout the Middle East and Europe. Building a reputation of transparency, indepedence and credibility across their programmes and promoting business excellence and strong CX communities.

We provide organizations with the best platform to share and receive recognition for their stories.

This celebration is made up of the following:

September 21, 2020 – European Customer Centricity Conference

September 22, 2020 – European Customer Centricity Awards Finals & Ceremony


Key Dates

Entry Deadline – May 28, 2020

Finalists Announced – June 11, 2020

Finals and Ceremony – September 22, 2020

Awards Journey

The awards are judged by indepedent CX professionals which ensures a transparent and clear scoring process. Our scoring model is endorsed by the University of Chester Business School.

Entries are split into  two phases, Written Entry & Finalist Presentations.

  • The written entry is a 2000 word PDF with supporting documents
  • The finalist presentation is a live presentation at the Finals to a panel of judges. All presentations are open to the other attendees.


There are 21 categories to choose from. Entrants cn enter more than one category.

  1. Customer-Centric Culture
  2. Best Customer Experience Stategy
  3. Business Change or Transformation
  4. Customer Insight & Feedback VOC
  5. Customer Complaints
  6. Best Measurement in Customer Experience
  7. Best Multi/Omni-Channel Customer Experience
  8. Most Effective Customer Experience in Social Media
  9. Contact Center
  10. Client Relationship Management
  11. Best Use of Mobile
  12. Digital Transformation
  13. Best Digital Strategy
  14. Employer of the Year
  15. Employee Empowerment
  16. Customer Experience Professional
  17. Customer Experience Team
  18. Customer Experience Leadership
  19. Best Shared Services
  20. Best User Experience (UX)
  21. Service Design


Confirmed Speakers (So Far)

  • Diane Magers – Experience Catalysts
  • Ian Golding – CCXP
  • Laura Tengerdi, CCXP – Budapest Bank

For more info, please visit the official website